I built my career at RBC investigating global wire payments: resolving payment exceptions, recovering misdirected funds, and escalating financial crime indicators to Fraud and Compliance. I hold the CAMS designation and five Microsoft Azure certifications, and this site runs on Azure infrastructure I architected myself.
Deep operational expertise in wire payments and financial crime escalation, paired with formally certified cloud architecture and security skills built over the last four years.
Years on RBC's wire investigations desk, handling high-value and time-critical cases across global correspondent banking networks.
Five Microsoft certifications, from Administrator to Solutions Architect Expert and Cybersecurity Architect Expert, proven on live infrastructure.
Delivered while carrying full daily investigation caseloads, with the lowest error rate on the team and consistent contribution to quarterly KPI targets.
Led user acceptance testing for RBC's first straight through processing initiative for return-of-funds investigations. Reviewed 7,475 investigations and validated automation across 2,237 cases, delivering a defect-free production release.
Supported RBC's adoption of SWIFT gpi, bringing end-to-end tracking to global payments. Applied gpi tracking data to investigations, tracing payment status across correspondent chains and reporting findings to management.
Supported end-to-end testing for the migration from SWIFT MT to ISO 20022 MX message formats, delivered training on MX formats to the team, and coordinated with IT and Treasury to ensure format compliance and operational continuity.
Partnered with RBC Corporate Investigations to recall fraudulent wire payments, coordinating across institutions under time-critical conditions to limit potential financial losses.
Reconciled general ledger breaks with JP Morgan Chase, Standard Chartered Bank of New York, HSBC New York, and Bank of New York Mellon, resolving aged debit and credit items and FX discrepancies representing significant financial exposure.
Built the Wire Payment Investigations team portal from scratch: reviewed 3,300+ files, removed 1,000MB of outdated content, and delivered KPI dashboards and queue management used by 20+ investigators.
Mentored 8 junior investigators, improving team accuracy by 10% and throughput by 20%. Introduced an automated workflow that cut investigation resolution time by 30% and reduced the Escalations team caseload by 15%.
All certifications current and verifiable.
From RBC Royal Performance award nominations and colleague commendations, quoted directly.
Darryl was instrumental in this initiative by executing the user acceptance testing to ensure the payments being automated were correct... he was able to flush out a number of defects and improve the quality of the release such that there were no unexpected surprises.
Before the end of the day, the funds were reversed from their incorrect destination and returned to our client's account... this was due in most part to the sense of urgency, and willingness to help, displayed by Darryl.
He is very diligent and thorough in his work and routinely completes tasks way ahead of deadlines. I am truly grateful for his help and would gladly welcome Darryl on-board for future projects.
Open to opportunities in banking operations, financial crime and AML, and cloud or IT roles.